Yeah man they pissed me off, too. They replaced all of James' hiems, but, when I talked to Ron, he told me to soak them in oil or WD40 and they will free up. WHAT!!!!!!! They are frozen! That's; F R O Z E N, FROZEN! Just replace them please! That's what a ******* warrenty is for! So yeah, I bought new hiems from Fullflight. I use them on my custom arms I built, and other then a little squeaking when dry, I have had no problems with them. It just pisses me off. He keep saying to just oil them and they will free up. I told him several times, that I sprayed them with WD40, I poured engine oil on them, let them sit for a week, tried working the bars side to side, the are still frozen!!!!!!!!!